If you have enabled "Two-Factor Authentication" feature in your Apple ID,
Apple will stop us from getting your iCloud backup file.
To fix this issue, please disable Two-Factor Authentication in your Apple ID
and try Dr.Fone again.
1. Go to the following link to your Apple ID page:
https://appleid.apple.com/#!&page=signin
2. In the Security section, Click Edit.
3. Click Turn Off Two-Factor Authentication
4. Create new security questions and verify your date of birth.
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